AI revolution in HR: new directions, opportunities, challenges

Artificial intelligence has great potential and will undoubtedly open up a new era in HR processes. But what is AI? What role can it play in competitiveness? What does it look for in employee training? And why is AI Assist worth mentioning? Let's see!

Artificial intelligence (AI) has been researched and developed for decades, but there is no doubt that 2023 is the year it will be a reality in our everyday lives.

A new era has opened up - through tools that were not widely known before - that is likely to radically change our professional and personal lives. All this in the not too distant future.

It is perhaps easiest to define AI as an intelligent system that can learn from data, analyse it at lightning speed and make decisions in a split second.

Data is a treasure. Data-driven decision making leads to more rational, accurate and robust results. There is virtually no area where a company can remain competitive without making data-driven decisions. This is where artificial intelligence has now arrived.

HR + AI? OK!

Like other areas, AI could revolutionise HR processes. For example, it can make recruitment processes much more efficient by being able to process and analyse huge amounts of data at lightning speed.

  • 📢 More effective recruitment - round one

Imagine how efficiently and quickly an AI tool can filter the best potential candidates from hundreds of CVs based on the right criteria. It can even help you a lot in the interview preparation. And the time that AI tools can save HR on recruitment tasks, for example, can be reallocated to other important areas.

AI-era = era of AI-paras

As AI becomes more widespread, concerns and other ethical considerations are also growing. "It may replace jobs", "it may not make fair decisions", "it may increase unemployment", "it may be biased", etc., but at this point it is unnecessary to paint such apocalyptic pictures. 

AI learns from data based on algorithms controlled by humans. (This is a fascinating fiction, which has been very entertainingly and believably adapted many times in films and novels. But it is still fiction. Bip-bip 🤖🤭)

As with any revolutionary technological innovation (without looking back very far, just think of the internet), there are likely to be downsides and challenges to the wider adoption of AI - and humans will certainly have to deal with them. We must work to ensure that this great opportunity does not backfire, and ethical considerations must always be taken seriously.

The assistant of assistants…

AI can also be a super and very fast assistant to assistants in administrative and routine tasks. That's a good pun of course - but it's true. It doesn't replace humans, it helps them! (Chatbots, which are popping up in more and more places these days, perform just such a function.)

  • 📢 More effective recruitment - round two

Coming back to recruitment for a moment: in most places, they already don't go through every application and CV one by one. They use various methods (some of which are obviously analogue) to pre-screen the sometimes huge amounts of data they receive. This is nothing other than process optimisation and efficiency gains in HR. AI will certainly increase this efficiency amazingly, supporting HR decision making - but the final decision will be made by humans. 

But let's go even further. With AI's ability to organise and compress vast amounts of data, it will certainly have a prominent place in learning/training processes.

  • 👨🏫 Training tailored to individual competences

From the design of training courses, to the creation of an individualised learning rhythm and regular feedback, to the repetition and re-explanation of more challenging or problematic details, AI tools can raise the learning and training of workers to unprecedented levels of efficiency. In addition, individual competences can be better highlighted.

  • 👷♀️ Increasing employee engagement

Employee satisfaction is one of the first steps in retention, and also the highest step. The use of AI tools in HR processes is expected to revolutionise the workplace and help increase and stimulate employee satisfaction/engagement to an unprecedented extent. 

Employee competencies and needs will be better understood. This can help a lot in the recruitment process. Feedback can be more specific and systematic. There will also be more scope for individual development.

  • ⚖ Work-life balance

All of the above points in one direction: towards working more efficiently. In HR departments, in office jobs, on production lines, etc. And working more efficiently is definitely an opportunity to optimise working time. This in turn has a direct impact on a key aspect of emotional well-being: work-life balance.

✨ Blue Colibri AI Assist 

We are constantly preparing the Blue Colbri system for these exciting changes. AI Assist is now live, helping you to keep employees informed and answer their questions. 

Blue Colibri App - AI assist

From information extracted from the documents uploaded to the system, AI Assist can answer employees' questions. Not only will this reduce the burden on the divisional manager concerned, it will also make employees more confident and self-reliant in seeking answers to their questions, provide relevant answers much faster and even encourage engagement.

  • AI Assist in action

Let's look at a practical example. If your company's Blue Colibri system is uploaded with information on what benefits are available in your company, the employee can contact AI Assist directly if he or she wants to know. One just types in, for example, "what non-monetary benefits are available?" and AI Assist will give him an immediate answer based on the information in the uploaded documents. 

Cool, isn't it? And that's just the beginning...